Refund policy

Return & Refund Policy

1. Right of Withdrawal (EU Cooling-Off Period)

Under European Union consumer law (Directive 2011/83/EU), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, you must notify us before or within 14 days of receiving your order by contacting us at info@destickershop.be.

To complete the return, you must send the item(s) back to us within 14 days of notifying us of your withdrawal.

2. Return Conditions

To be eligible for a return, items must be:

• Unused and in the same condition as received
• In their original packaging
• Accompanied by the original receipt or proof of purchase

3. How to Initiate a Return

Please contact us at info@destickershop.be to request a return. We will review your request and, if applicable, provide you with return instructions. The return address can also be found on your packing slip.

Please note:

• Change of mind / withdrawal: Returns are accepted at the customer's own expense. You are responsible for all return shipping costs.
• Manufacturing defects: We will arrange and cover the return shipping. Please include a photo of the defect in your email.

Items sent back without prior approval will not be accepted.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 14 days — no later than the deadline set by EU law. Please note that your bank or card provider may take additional time to process the refund on their end.

If more than 14 days have passed since we approved your return and you have not received your refund, please contact us at info@destickershop.be.

5. Damaged, Defective or Incorrect Items

Please inspect your order upon receipt. If an item is damaged, defective, or incorrect, contact us immediately at info@destickershop.be. We will arrange a replacement or full refund at no cost to you, including return shipping.

6. Non-Returnable Items

The following items cannot be returned:

• Items that have been used or are no longer in their original condition
• Gift cards
• Personalised or custom stickers — stickers that have been printed with a name or custom design are considered made-to-order items. Under EU law (Directive 2011/83/EU, Article 16(c)), the right of withdrawal does not apply to goods that are made to the consumer's specifications or clearly personalised. These items will only be accepted for return in the event of a clear manufacturing defect.

All stickers are quality-checked before dispatch. In the unlikely event that a personalised sticker arrives with a manufacturing defect, please contact us immediately at info@destickershop.be with a photo of the defect. We will arrange a replacement or full refund at no cost to you, including return shipping.

7. Exchanges

We do not offer direct exchanges. To receive a different item, please return the original item and place a new order once the return has been approved.

8. Contact

For any questions regarding returns or refunds, please contact us by email at: info@destickershop.be

Return address: destickershop.be Bootdijkstraat 42/12 9220 Hamme, Belgium